Join our team

Responsibilities:

• Monitoring sites (Convenience stores, gas stations, etc.) for our end clients/customers.
• Assisting employees located overseas remotely via phone or camera.
• Creating reports for any suspicious activities for employees working at the remote site (overseas) or for customers present at the site.
• You will act as a virtual supervisor for the sites, in terms of assuring the safety of the employees located overseas and requesting them to complete assigned tasks.

Basic Qualifications:

• Must have 12th or Graduated or graduation pursuing.
• Must have 1-2 years of experience.
• Basic computer skills are required as 100% of our work is on computers.
• Good communication skills.
• Self-learner.

Shift Timings:

• Morning Shift 7am to 3 pm (Prefer Female & Male candidate)
• Evening Shift 3pm to 11pm (Prefer Female & Male candidate)
• Night Shift 11pm to 7am (Prefer Male candidate only)

Responsibilities:

• Monitoring sites (Convenience stores, gas stations, etc.) for our end clients/customers.
• Assisting employees located overseas remotely via phone or camera.
• Creating reports for any suspicious activities for employees working at the remote site (overseas) or for customers present at the site.
• You will act as a virtual supervisor for the sites, in terms of assuring the safety of the employees located overseas and requesting them to complete assigned tasks.
• Generating videos of the incidents and assuring reports created by the analysts match the standards.

Basic Qualifications:

• Graduated.
• Must have 2-4 years of experience working on large scale projects.
• Basic computer skills are required as 100% of our work is on computers.
• Good communication skills (English, Punjabi preferred).
• Self-learner.

Shift Timings:

• Morning Shift 7am to 4 pm (Prefer Female & Male candidate)
• Evening Shift 2pm to 11pm (Prefer Female & Male candidate)
• Night Shift 10pm to 7am (Prefer Male candidate only)

Responsibilities:

• KPIs Actions.
• Client Relations.
• Strive to provide best in class services to client and prioritise service requests initiated by clients.
• Update the client communication matrix on a regular basis.
• Keep the team updated for any of the update given by the stakeholders.
• Operations & Project Management.
• Assist Team Leaders in daily task.
• Delegate daily tasks to SPAs.
• Manage team of SPAs and assign them daily/monthly targets.
• Motivate SPAs and PAs in the team to achieve daily target and organisational goals.
• Meet the desired daily/monthly targets of team on a regular basis.
• Review the hourly/daily performance of team and work on area of improvements.
• Create roster of your team in order to minimize their day offs or their leave request.
• Send daily performance report to the stakeholders and HR.
• A text message should be sent across group for the day performance by end of the shift on a daily basis.
• Track the quality levels of team and work on the quality improvements.
• Daily Reports & MIS.
• Create daily reports; submit for review, share feedback with the team.
• Keep your reports up to date in the portal and send them via email on regular base.
• Complete the tasks assigned on ZOHO Projects and submit the report to your superior by the end of the shift.
• Training & Development.
• Identify training requirements of team members with respect to process and interpersonal skills required for business and overall development of team.
• Conducting training sessions of team members to improve their confidence, product knowledge, and communication skills.
• Work on process improvements and knowledge sharing among team through calibration sessions.
• MISC.
• High priority task should be completed first and regular tasks can be done afterwards.
• Any task assigned by stakeholders should be completed within timeline.
• Ensuring the employees are following the instructions given by the supervisors or the management.
• Always keep an eye on your team in terms of keeping the office decorum maintained.
• Ensure that the employees are adhering to company policies.
• Make sure that no employee is talking in any regional language other than English during your shift.
• Leads should complete minimum 9 hours of shift on daily basis without fail.

Basic Qualifications:

• Must have Graduation or above.
• Must have 3-5 years of experience working on large scale projects.
• Basic computer skills are required as 100% of our work is on computers.
• Good communication skills (English, Punjabi preferred).
• Self-learner.

Shift Timings:

• Morning Shift 7am to 4pm (Prefer Female & Male candidate)
• Evening Shift 2pm to 11pm (Prefer Female & Male candidate)
• Night Shift 10pm to 7am (Prefer Male candidate only)

Responsibilities:

• KPIs Actions.
• Client Relations.
• Strive to provide best in class services to client and prioritise service requests initiated by clients.
• Interact with clients on regular intervals and check feedback\suggestions\area of improvements.
• Update the client communication matrix on a regular basis.
• Keep the team updated for any of the update given by the stakeholders.
• Enhance the current client base.
• Escalation Management.
• Operations & Project Management.
• Managing team of ATLs, Senior Process Analyst, Process Analyst and assign them daily/monthly targets.
• Motivating the team to achieve daily target and organisational goals.
• Review the hourly/daily performance of team and strategies improvements.
• Delegate daily tasks to ATLs and SPAs.
• Manage roster of your team in order to minimize their day offs or their leave request.
• A text message should be sent across group for the day performance by the end shift on a daily basis.
• Send daily performance and other business operations report to the stakeholders and HR.
• Track the quality levels of team and work on to improve the same.
• Daily Reports & MIS.
• Review the daily reports submitted and provide feedback to the team.
• Keep your reports up to date in the portal and send them via email on regular base.
• Complete the tasks assigned on projects and submit the report to your superior by the end of the shift.
• Training & Development.
• Identify training requirements of team members with respect to process and interpersonal skills required for business and overall development of team.
• Conducting training sessions of team members to improve their confidence, product knowledge, and communication skills.
• Work on process improvements and knowledge sharing among team through calibration sessions.

Basic Qualifications:

• Bachelor's degree or above.
• Must have 5-8 years of experience as a team leader or supervisor.
• Good communication skills (English, Punjabi preferred).
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.

Shift Timings:

• Morning Shift 7am to 4pm (Prefer Female & Male candidate)
• Evening Shift 2pm to 11pm (Prefer Female & Male candidate)
• Night Shift 10pm to 7am (Prefer Male candidate only)

Responsibilities:

• Monitoring performance and initiating action to strengthen results.
• Tracking and reporting scorecard results to senior management.
• Supporting problem resolution, decision-making and Conducting timely performance evaluations.
• Ensuring the employees are following the site policies, guidelines and procedures in the monitoring of the cameras.
• Managing a team of 4+ employees and ensuring that the team is meeting the desired standards & goals.
• Ensuring the protection for personnel and property on the client sites.
• Planning and goal-setting for future periods.

Basic Qualifications:

• Must have Bachelor's degree or above.
• Must have 10-12 years of experience in management or supervisory positions.
• Computer skills are required as 100% of our work is on computers.
• Good communication skills (English, Punjabi preferred).
• Must be able to communicate in english.
• Team handling and conflicts resolution skills.
• Self-learner.
• Working hours will be 9 Hours.

Responsibilities:

• Work with company CEO and/or Director to strategically plan HR projects that will benefit the company and encourage more efficient and beneficial work from employees.
• Direct all hiring and training procedures for new employees.
• Monitor employee progress and keep up-to-date on the company climate and culture, ensuring it stays positive and productive.
• Coordinate and direct work activities for managers and employees.
• Regularly meet workers for progress reports and feedback, addressing any concerns or complaints they might have.
• Promote a positive and open work environment where employees feel comfortable speaking up about issues.
• Understand and abide by all applicable labour laws.

Basic Qualifications:

• Bachelor’s Degree in HR/MBA in HR.
• 12+ years of management experience in HR
• Highly computer literate in Microsoft Suite (especially Excel) and various HR software programs including HRIS.
• Must be able to communicate in English.
• Expert stress management skills and ability to make important decisions under pressure.
• Attentive listener; understanding, empathetic, and personable.
• Working hours will be 9 Hours.

Responsibilities:

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

Basic Qualifications:

• Graduated or Degree in marketing, business administration.
• 3-7 years of experience in International Business Development.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Good communication skills (English,Hindi and Punjabi preferred).
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Shift Timings:

• Night Shifts – US

Responsibilities:

• Promoting the company's existing brands and introducing new products to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, analyzing, and summarizing market data and trends to draft reports.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Basic Qualifications:

• Bachelor's degree in Marketing, Mathematics, Business Administration, or related field.
• 3-7 years' experience in marketing or sales.
• Strong analytical, organizational, and creative thinking skills.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• Good communication skills (English,Hindi and Punjabi preferred).

Responsibilities:

• Researching, designing, implementing and managing software programs.
• Testing and evaluating new programs.
• Identifying areas for modification in existing programs and subsequently developing these modifications.
• Writing and implementing efficient code.
• Developing quality assurance procedures.
• Deploying software tools, processes and metrics.
• Maintaining and upgrading existing systems.
• Training users.
• Working closely with other developers, UX designers, business and systems analysts.

Basic Qualifications:

• Must have Degree in Computer Science or Computer Software Engineering
• 1-8 years of experience in software development.
• Front End: Html, CSS, Javascript, Angular.
• Back End: MySQL, Node.js, MongoDb, AWS.
• The ability to learn new technologies quickly.
• Good communication skills – both written and verbal.

Responsibilities:

• Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Actively update, maintain and monitor all aspects of computer networks.
• Install and configure computer systems and applications, CCTV Cameras, Networks.
• Respond to enquiries and assist in troubleshooting and resolving challenges.
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved.
• Assist management in creating training materials pertaining to troubleshooting and usage.
• Act as the initial point of contact for all technical system-related concerns from clients or other employees.

Basic Qualifications:

• Must have Bachelor’s degree or above
• Industry-specific certification in relevant computer, networking required.
• 2-8 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services.
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
• Extensive experience working with different operating systems.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several milestones and projects efficiently.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Experience installing and configuring computer systems and applications for a large company.
• Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.